Office Positions

IT Help Desk

Overview of Responsibilities:

  • Manage Help Desk tickets
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance
  • Run diagnostics to resolve customer reported issues
  • Escalate unfamiliar issues to the appropriate IT person
  • Learn about our industry specific software and unfamiliar issues
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved

Why Saval Foodservice?

While Saval does big business, the feel of working for Saval is intentionally small. As an independent company with experienced and accessible management, we’re able to make improvements, address issues, and update systems quickly and efficiently. As an employee of Saval, you will help us deliver on our promise of exceptional service to our restaurant and hospitality customers.

Corporate Social Responsibility

At Saval, we believe that we have a responsibility to give back and support our local community through philanthropic initiatives and partnerships with local nonprofits and trade organizations.  

In 2020 alone, Saval Foodservice worked to distribute and donate over 15,000 boxes of food goods in partnership with Johns Hopkins.

Our operations team is led by Senior Vice President Gary Peisach, who is a sitting board member of Meals on Wheels of Central Maryland, a non-profit that tackles feeding impoverished and elderly clients in the Baltimore region.

One of our most successful Saval Cares Initiatives is our annual charity golf tournament that has raised over $350,000 for the Children’s Cancer Foundation since its inception over 19 years ago.

We’re a proud allied member of the Restaurant Association of Maryland, the Restaurant Association of Metropolitan Washington, UniPro Buying Group, and the International Association of Foodservice Distributors.

Recognized by the Baltimore Business Journal as a winning Family Owned Business for 2022. Saval Foods LLC is an equal opportunity employer.

The Benefits of Working for Saval Foodservice

We want our employees to feel they can grow with us. Many companies claim their benefits are “comprehensive”, but we’ve taken a whole-human and whole-company approach to employee benefits.

Our Employee Assistance Program is robust and offers a variety of support services like Mental Health Counseling, Legal Advice, Travel Assistance and more.

Take control of your health with our robust options for health, dental and vision insurance, or create a custom plan with additional AFLAC or FSA benefits.

Full Time
job schedule:
Monday-Friday 8:30am-5:00pm and/or Sunday-Thursday (Sunday will be remote 10am-5:30pm and Monday-Thursday will be 8:30am-5:00pm)
  • In depth knowledge of Office 365 primarily (Outlook, Excel, Teams)
  • Available to be on call rotation
  • Detail oriented in order to keep relevant notes on tickets
  • Highly organized to keep Help desk tickets order
  • 2+ years of experience working in a help desk environment
  • Help desk: 1 year (Required)
  • Microsoft Excel: 1 year (Required)
  • Microsoft Outlook: 1 year (Required)
  • Technical support: 1 year (Required)
  • Microsoft Office: 1 year (Required)
  • Ability to diagnose and resolve basic computer technical issues
  • Excellent communication skills


401K + Matching
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Employee Discounts
Paid Time Off
Referral Program
Employee Assistance Program